Phone System Update

At Peel Vets, we are constantly improving our systems and processes to provide the best service we can. As part of this, we will soon be upgrading our phone systems, which we hope will improve your experience when calling us. 

We will be introducing call queuing, meaning that if our lines are busy when you call, you will be placed in a call queue and notified regularly of your position in the queue. In order to keep queues to a minimum, we will be introducing some new processes to help you make appointments and place medication orders more easily.

We will also be adding a medications/prescriptions ordering answerphone. This will enable you to bypass the queue if you simply wish to order medications or prescriptions by leaving an answerphone message with your surname, pet’s name, and the medications you require. 

As always, we request that orders be placed with at least two working days’ notice so that our team have time to order and process the medications. Just a reminder that all pets must have been seen by a vet within the last three months for us to prescribe the medications (with the exception of routine parasite treatments, where pets must have been seen by a vet in the last 12 months). If you prefer to speak to a receptionist to place your order, that is no problem, and this option will still be available.

As of Monday 15th May, we have reopened Online Booking, meaning that you can book routine appointments via our website. Online Booking is not appropriate for every condition, so if there are no appointments available online for the symptoms or condition your pet is experiencing, please contact us via telephone, or if it is not urgent and you’d prefer, by email, website contact form or Facebook messenger. It is important that the appointment booking is made for the correct problem, so that an appropriate appointment is allocated. 

We want to reassure you that we do not intend the queue system to prevent you reaching us in an emergency. If your pet is experiencing a life-threatening emergency, then we suggest heading straight to the surgery. Of course, if possible, having someone calling us at the same time would be ideal, but if your call is placed in the queue please do not wait to set off. 

Of course, you can still contact us by email on info@peelvetclinic.co.uk, Facebook messenger or via the contact form on our website. We encourage contacting us by these methods if your enquiry is not urgent as this helps to keep the phone lines clear for more urgent calls. However, if you prefer to speak to a receptionist, we welcome your call. 

For further information, please do not hesitate to contact us. 

Thank you for your understanding. 

Best wishes 

Peel Veterinary Clinic