Emergency Contact Numbers
Beverley - 01482 882 377
Hornsea - 01964 532 770

February 2022 Newsletter – Covid Updates and Beverley for Ukraine.

As of Monday 28th February, we have changed our procedures for clients visiting the surgeries. 

Our waiting rooms are now open as they were pre-Covid, however the one-way system at our Hornsea practice will remain in place. The waiting room may be busy at times, so if you prefer to wait outside, please ensure to pop in and let us know you have arrived or give us a call.  

We are welcoming clients back into the consulting rooms. There may still be occasions when you are asked to wait outside, as some animals are more settled without their owners present. This can help during some procedures, such as nail clipping and blood sampling, as some of our clients will already know from pre-Covid times! If you prefer not to enter the consulting room, please let us know.   

Masks are no longer mandatory in the majority of cases. Some of our team are immunocompromised or are in a vulnerable health group, so you may be asked to wear a mask if you wish to enter the consulting rooms with them. If you prefer to wear a mask at all times, then you are most welcome to do so.  

We are pleased to be able to reduce our Covid-19 measures following the government announcement and we look forward to hopefully returning to a routine we all miss. Thank you for your support and patience throughout. 
 With the current situation in Ukraine, we wanted to do something to help. In addition to making our own donation, we have volunteered to be a drop off point (both our Beverley and Hornsea surgeries) for donations to the Beverley for Ukraine group. Much needed supplies will be taken to Poland for the thousands of refugees who have fled from Ukraine.  Please visit our Facebook page for further details on donating.  Best wishes,  The team at Peel Veterinary Clinic

IMPORTANT UPDATE REGARDING OUR SERVICES FROM 4TH JANUARY 2022

As many of our clients will be aware, the last few years have meant some major changes in the veterinary world. Covid has placed incredible strain on our teams, both in terms of maintaining our services for our patients and in terms of keeping our team safe and healthy. The veterinary industry is in the midst of a workforce crisis, with a shortage of vets and nurses at a time when pet numbers are booming.

We have worked hard to continue to provide our clients with the best service we can, including measures such as closing our doors to new clients and increasing support staff numbers, in the face of growing challenges. However, the volume of work on an already stretched team is increasing and we want to make sure that our patients and clients receive the best care possible whilst allowing our team an acceptable work-life balance.

Changes to our Out of Hours Service from 4th January 2022

At Peel Veterinary Clinic we know your pets are part of your family and our priority is, and always will be, to ensure they have access to the very best care, no matter what time of day or night it is. For this reason, we are partnering with Vets Now, a dedicated pet emergency service which provides expert pet emergency care when we are closed.

Vets Now is the pet equivalent of an accident and emergency service and the leading provider of pet emergency care in the UK. Based at more than 560 locations nationwide, their vets and vet nurses respond to half-a-million pet emergencies every year.

Moreover, their veterinary teams are specially trained in emergency and critical care and work only out of hours, through the night, at weekends and on bank holidays. That means they are ready and waiting to see you and your pet, whether it’s in the early hours of the morning or halfway through Sunday lunch.

What does this mean for me?

During our normal opening hours, there will be no change in our service. We will continue to provide you and your pet with the highest standards of veterinary care. However, if your pet falls ill and your need a vet while we are closed, when you ring us please follow the directins on the recorded message and your call will be diverted to the Vets Now team, or you can contact them directly on 01482 908169.  

At Peel Veterinary Clinic we are proud to be working with Vets Now and believe this new partnership offers you and your pet the best level of care both day and night. If you have any questions about this new service, please don’t hesitate to get in touch.

Information on Covid-19 For Clients – updated 21/12/2021

UPDATE ON OUR SERVICES ON TUESDAY 21ST DECEMBER 2021

Firstly, we want to say a huge thank you to all our wonderful clients for your patience and understanding during the last couple of years. It has been a tiring and difficult time for our team and we are grateful for your support. Unfortunately, with the situation with the Omicron variant, we need to remain vigilant.

With the recent changes to mask rules and because we can’t do our jobs properly without being in close proximity to each other, we have had to maintain some restrictions in order to protect our ability to provide our services and to protect our team. We ask that all customers respect the procedure below and thank you for your patience.

  • Please do not attempt to come to the surgery if you have tested positive for Covid, have any Covid symptoms or are self-isolating.
  • Masks remain a requirement for entry into the surgery. If you prefer not to wear a mask, please text us on the below numbers and wait outside for someone to come and speak to you.

Beverley – 07854714084

Hornsea – 07896127391

  • When entering the surgery, please sanitise your hands. There is gel provided.
  • Customers will be welcomed into the waiting and reception areas, but not the consulting rooms (except in the sad event of euthanasia of a pet), as these are small or poorly ventilated spaces.
  • We suggest not arriving too early for your appointment as we are asking all clients to wait outside until your appointment time. If you enter the surgery early, you will be asked to go back outside. We would suggest attending in your car so you have a warm, dry location to wait.

The procedure at the two surgeries will be a little different due to the layout at each surgery.

  • Beverley Surgery: If you have come for an appointment, please text us on the above number to let us know that you have arrived. When your appointment comes, a member of staff will come outside and invite you into the waiting room. If you have come to collect medications or pay a bill, please approach the plastic screens at the reception desk. We kindly ask that you do not lean around these screens. If another customer is already at the desk, please wait outside until they leave.
  • Hornsea Surgery: We will be using a one-way system through the surgery, with the entrance being the door to the far right of the building and the exit being the normal door at the far left of the building. If you have come for an appointment, please wait until your appointment time and then enter the waiting room. Please follow the floor arrows and approach the little hatch at the left side of the wall facing you when you enter the surgery and let the receptionist know you are there. Please then take a seat in the waiting room. If you have come to collect mediations or pay a bill, please approach the plastic screens at the main reception desk. We kindly ask that you do not lean around these screens. If there is another customer already at the desk, we ask that you respect their personal space and wait a suitable distance away. When exiting the surgery, please do so by passing the main reception desk and exiting via the normal door.

We politely ask that clients continue to contact us via Facebook, email (info@peelvetclinic.co.uk) or telephone for enquiries. We appreciate that the phone lines have been exceptionally busy and we hope to be able to increase our capability to answer these shortly, however in the meantime, please do make use of email and Facebook messaging for non-urgent queries.

We have begun to open up some nurse clinics and hope to shortly provide limited access to our online booking facility.

We will be maintaining our postal flea and worming treatment service for those clients who prefer this, however this will no longer be compulsory and if you prefer to order and then collect your parasite medications then please do let us know when you place your order. However, we are not able to dispense medications that have not been ordered as our team are busy running clinics, please order all medications by email, Facebook or telephone.

Once again, we wish to thank you all for your patience and understanding and we hope you remain safe and well.

Updates to Services – Ending our Large Animal Services – 1st September 2020

❗️❗️❗️ IMPORTANT UPDATES ABOUT OUR SERVICES ❗️❗️❗️

From Tuesday 1st September, there will be several changes at the surgeries. Please carry on reading to find out more.

? We will no longer be working with farm animals or horses and will instead be concentrating on our pet animal services. This has been a sad and difficult decision, which we have not made lightly. (All our currently active farm and equine clients should have received a letter advising of this change already). We want to thank all our farm and equine clients for their custom, we have really enjoyed working with you.

? Our appointment times will be changing slightly to accommodate this. There will be minimal change at the Hornsea surgery, however at the Beverley surgery, afternoon clinic (2-3pm) will no longer take place. Instead, consultations in the afternoon will start from 3.30pm. Overall, more consultations will be available than previously.

? At the moment, we are unable to run nurse consultations due to the increased staffing requirements of Covid. However, once these are up and running again, they will be expanded to include evening appointments.

? Over the coming months, the services we can provide will be increasing, we will keep you up to date here as and when these changes occur.

Worm/Flea Treatments Postal Service during Covid-19 Lockdown – updateD 16/07/21

UPDATE – FROM MONDAY 19TH JULY 2021

We will be maintaining our postal service for parasite treatments for those clients who prefer this, however from Monday 19th July, you will be able to order your parasite treatments via Facebook, email or telephone and then be provided with a time slot to collect them from the surgery if you prefer. Please let us know when you place your order. Please see below for more details of the postal service:

We have listened to your concerns, so today our nursing team have been busy measuring up our parasite treatments and working out what can be posted through your letterbox and without our team needing to stand in post office queues!

From Wednesday 8th April, we will be rolling out a postal service for worm and flea treatments for pets, which will be available during the Covid-19 isolation period.

The cost of this service will be £1.50 to £2, depending on the weight of the package. (Please bear in mind that if you order several items, these may have to be split into more than one delivery and therefore more than one fee, we can advise you of this before postage).

If you would like to place an order for wormers or flea treatments, please send us an email or a private message on Facebook. We kindly ask that you only phone us if these options are not available to you, in order to keep our phone lines clear for emergencies.

Our deliveries will be well wrapped, but please remember to keep them away from inquisitive pets!

Remember, if you are a member of our Pet Health Plan, you have not opted out of delivery and your pet is an adult, you will automatically receive your flea and worming treatments via the Vets Deliver service.

Please note: this service is available for pets that we have seen within the last year and is subject to medication checks by our vets, in the same way that medication is checked when ordered under normal circumstances.

If you have any queries, please contact us via email or Facebook where possible, or by telephone.

Arthritis Care – Detecting and Managing this Common Problem.

Arthritis is a condition that many pets develop during their lifetime, leading to stiffness, pain and a reduction in the range of movement our pets have. It is often thought that arthritis only occurs in old animals, however we frequently see it in younger animals, including those with previous injuries or those who had dysplasia of the joints (such as hip dysplasia in some breeds of dog). In dogs, these symptoms can be quite readily noticed, however in other pets, such as cats and rabbits, the signs may not be so easy to spot, meaning our pets may be struggling without us realising it.

The signs noticed in dogs may include stiffness, pain, unwillingness/inability to move as well as previously, audible creaking of joints and often most notably, stiffness on rising. Cats however, are far less likely to display these symptoms, instead showing a reluctance to jump as frequently or as high as they ised to and changes in temperament, including appearing more grumpy. Rabbits may carry a limb, be reluctant to move as freely as previously and perhaps stop eating their caecotrophs (soft faeces) or grooming as well or frequently as they did.

If we are aware that an animal is predisposed to developing arthritis, we can consider options such as joint supplements. All supplements are not made equal, varying in labelled and unlabelled contents – a study carried out a few years ago showed that several supplements did not contain the ingredients in the quantities they listed. For more information about joint supplements, please don’t hesitate to contact us.

Once the disease process begins, we can consider many options, from injections designed to stabilise the composition of the joints to anti-inflammatory/pain relieving medications. In severe cases, surgery may even be suggested, but this is uncommon. Alongside these medications, we often recommend complementary treatments such as acupuncture, hydrotherapy or physiotherapy. A new medication has just been released for dogs which acts solely on the pathways involved in arthritic pain and therefore should reduce potential effects of medicating for arthritis. If you would like to know more about this new medication, please speak to a member of staff.

Every animal is different, so for this reason we advise you make an appointment to discuss the options available for your pet, so our team of vets and nurses can help you make an informed decision about the best way to manage your pet’s arthritis.

Puppy Evenings at Peel Vets

Peel Veterinary Clinic is proud to present our Puppy Parties. They are to be run by our dedicated nursing staff, to help teach the basics of puppy care and training. The course will run over 4 weeks and be available to puppies after their 1st vaccine. We will have a maximum of 6 puppies per group, so if you are interested please contact reception.

As well as our nursing staff we will be visited by Ruth Bryant of Wagtails Canine services. Ruth is very experienced and is a member of the Association of Pet Dog Trainers; so is more than prepared for whatever your puppy can throw at her!

For most puppies they will leave mum and start their new lives at 8 weeks old. For some, mum and their litter mates are all they know of the world, and leaving them can be quite a scary ordeal. There are products to help with this transition, but mainly it is up to you as the new owner to present the world in a positive manner. Puppies are like sponges and the more positive experiences they have whilst they are young, the more balanced their attitude to life. Our puppy parties aim to help you with this by giving you the knowledge to give your pup the best start in life.

The first time we meet your new family member is usually at their first vaccine and the clinic can be a scary place with strange smells and needles. Our puppy parties are to help change your puppy’s experience of the vets, and help ease you in to puppy parenthood. They are designed to introduce your pup to new experiences in a positive way, so they can meet other puppies and people whilst exploring a new supportive environment.

We are here to talk to you about health care, vaccinations, neutering and much more. As well as listening to all your questions and concerns. If you are would like to know more or would like to book a place, please call or pop in and we will get you booked on to the next available course.

Kennel Cough – Why Should I Vaccinate?

“Kennel Cough”,otherwise known as Canine Infectious Rhinotracheitis, is caused by a group of viruses and bacteria. The name is misleading, as it suggests dogs only get it from kennels. In fact, it travels around the general population of dogs and is very readily spread, seen in many dogs who have not been to kennels. It is a very common disease and we treat many cases of it every year. In young, fit and healthy dogs, it may not present any further issue than a few days of feeling under the weather and a nuisance cough. However, for the young, old and unwell, it can cause more severe problems. In fact, even some dogs who are otherwise fit and well may take several weeks to fully recover.

The kennel cough vaccine, given into the dog’s nose, stimulates local immunity to the most frequently encountered pathogens, this is why it has to be given into the nose. Until recently, we had included the parainfluenza component of kennel cough into our injectable vaccinations, however research has shown that this is not very effective when compared with the intra-nasal vaccine and so we have removed this component from our injectables so as to streamline the vaccination schedule.

The important thing to know about kennel cough vaccination is that the more dogs that are vaccinated, the more protection there is for those that cannot be vaccinated by “herd immunity”. This is the same concept as in vaccinations for people, vaccinating the majority of the population protects those who can’t be vaccinated for whatever reason. Vaccinating your dog helps to protect our local community of dogs. There are some animals that we can’t vaccinate. These include those who are too poorly, have certain conditions, or for whom the intranasal vaccine is simply not possible. In addition, we would recommend discussing with the vet if anyone in your household, or anyone who has regular contact with your dog, is immunosuppressed as this may affect our decision to vaccinate.

We can provide treatment for kennel cough. For those where we suspect bacterial infection, we may use antibiotics. However, the main treatment for kennel cough often centres around relief of the cough, which may include anti-inflammatories and cough treatments. Please beware, human preparations are generally unsuitable for dogs, possibly causing organ damage and we would always suggest seeking veterinary advice.

For further information, or to discuss anything relating to kennel cough or vaccinations, please contact us.